Terms and Conditions

Cancellations made more than 14 days before check-in: Full refund minus a 10% administration fee.

Cancellations made 7-14 days before check-in: 50% refund of the total booking amount.

Cancellations made less than 7 days before check-in: No refund will be issued.

In the event of a no-show, no refund will be provided.

We strongly recommend purchasing travel insurance to cover unexpected cancellations.

A minimum length of stay applies to all bookings and is applied at the time of booking.

Weekends: a minimum of two nights and three days.

Festive season, 24 December to 3 January: a minimum of three nights and four days. Any booking that includes a night falling within this period is treated as a festive season booking.

Midweek: single-night stays may be accepted at the discretion of management, by prior written approval only. This option is not available over weekends or during the festive season.

Bookings that do not meet the applicable minimum length of stay will not be confirmed. Any variation must be agreed in advance and in writing with management.

A refundable damage deposit is payable upfront on all direct bookings and must reflect in our account before access to the property is granted.

Boathouse Bungalow, Garden Cottage and Executive Suite: R2,500

Luxury Villa: R5,000

The deposit is held against damage, breakage, loss or additional cleaning relating to the unit, its contents or the property’s facilities. An inventory list is presented for sign-off on arrival, recording the condition of the unit.

The deposit is refunded after departure, once management has completed the post-departure inspection and issued a written inspection clearance report. Where damage, breakage, loss or additional cleaning is identified, the cost is deducted from the deposit and an itemised report is provided.

Guest liability

The deposit does not limit the Guest’s liability. By signing these Terms and Conditions, the Guest agrees that the deposit is partial security only, and that where the cost of repair, replacement, cleaning or recovery exceeds the deposit held, the Guest remains liable to Cloudrift Breakaways (Pty) Ltd for the balance, on demand.

Cloudrift Breakaways (Pty) Ltd is entitled to recover that balance by invoice payable on presentation, or by legal proceedings in any court of competent jurisdiction, and the Guest is liable for the costs of recovery on the attorney and own client scale, including collection commission and tracing fees.

Where a booking is made for more than one person, the Guest who signs these Terms and Conditions does so personally and on behalf of every member of the booking party, all of whom are jointly and severally liable under this clause. This clause survives the end of the stay.

The property will be cleaned and prepared before your arrival.

Guests are expected to maintain reasonable cleanliness during their stay.

Please wash dishes, dispose of rubbish in designated bins, and leave the property in a tidy condition.

Excessive mess or damage may result in additional cleaning fees deducted from your deposit.

Mid-stay cleaning can be arranged upon request for an additional fee.

Check-in: from 14:00, and no later than 18:00.

Check-out: by 11:00.

Our team must be on site to receive you, so arrivals after 18:00 cannot be accommodated unless arranged and confirmed in writing with management in advance.

Early check-in and late check-out are subject to availability, are charged as set out below, and are confirmed in writing by management only once full payment and proof of payment have been received.

Early check-in, from 12:00, to a maximum of two hours before standard check-in:

Boathouse Bungalow, Garden Cottage and Executive Suite: R500 per hour

Luxury Villa: R750 per hour

Late check-out, a maximum of one additional hour, to 12:00:

Boathouse Bungalow, Garden Cottage and Executive Suite: R500

Luxury Villa: R750

All rates are charged per unit. Timings remain at the discretion of management and may be changed or withdrawn. Keys must be returned to the designated location on departure.

Cloudrift Breakaways is a private, access-controlled property. The following rules protect the security, privacy and exclusivity of every guest and apply without exception.

1. Pre-arrival registration. All guests must be registered before arrival. Full names and identity or passport numbers, together with the registration number of every vehicle, must be submitted on the gate-access registration form and captured on our system before access is granted.

2. Registered guests only. Only guests named on the completed registration form may enter or remain on the property. Any person not named on the form will be refused entry at the gate.

3. No visitors. Day visitors and overnight visitors are not permitted at any time, whether or not they are accompanied by a registered guest. Deliveries are to be met at the estate entrance, as set out in the Deliveries section.

4. Maximum occupancy. The number of guests may not exceed the maximum occupancy of the unit booked.

5. Changes to registration. Any change of guest or of vehicle must be approved in advance and in writing by management and captured on our system before arrival. Changes presented verbally, or on arrival at the gate, cannot be accepted.

6. No exceptions. For the protection and privacy of all our guests, no exceptions to these rules will be granted.

Breach of this section entitles management to refuse entry, or to terminate the stay and require the guest to vacate, without refund.

Pets are permitted only with prior written approval and must be disclosed during booking, with full details of breed, size and temperament. Approval is at Management's discretion.

Dogs only. Exotic, wild or non-domestic animals are strictly prohibited.

Pets must be kept close to your booked unit and within designated areas at all times, and may not be left unattended. Dogs may only enter shared areas when accompanied and under direct supervision.

Owners must ensure their pet is social and trained to be around other people and animals; aggressive or uncontrolled behaviour will not be tolerated.

The property is a natural environment with wildlife and is fenced except along the river boundary. The owner and Management accept no responsibility for the safety, injury, illness or loss of any pet. You accept full responsibility for your pet's conduct, safety and welfare.

Any damage, soiling or additional cleaning caused by a pet will be charged to the guest.

The property is located within an estate that is fenced on three sides, with the river forming the open fourth boundary.

CCTV cameras cover sectors of the property.

Please ensure all doors and windows are locked when leaving the unit, and never share access codes or gate access with unauthorised persons.

Report any suspicious activity to our Manager immediately.

The property is equipped with fire extinguishers and an emergency portable medical kit - please familiarise yourself with their locations.

The gate, remote and any access codes are provided for your booked group only. You may open the gate or grant entry only to guests who are registered on your booking and staying with you.

You may not open the gate for, share access codes with, or admit any person who is not part of your booking - including visitors, day guests, or anyone you do not personally know. Delivery drivers should be met at the estate entrance.

You are fully responsible for every person you allow onto the estate through the gate or your access. The owner and Management accept no responsibility or liability whatsoever for any loss, theft, damage, injury or harm caused by, to, or arising from any person you grant access to.

Admitting unauthorised persons is a serious breach of these terms and may result in the immediate termination of your stay without refund, forfeiture of your deposit, and liability for any resulting loss or damage.

Pool hours are from 07:00 to 19:00.

The pool is a shared facility in a family environment - appropriate swimwear must be worn at all times.

Please practise good hygiene before entering the pool.

The pool is unfenced and is used entirely at your own risk; children must be supervised by an adult at all times.

No diving, rough play or glass containers in the pool area.

Please respect the boundaries of the property and of neighbouring properties.

Noise levels should be kept reasonable, especially between 22:00 and 07:00.

Outdoor noise should be kept down at all times.

We appreciate guests respecting boundaries in terms of proximity to, and traffic around, the other units.

Outdoor fires are only permitted in designated braai areas, and please do not disturb the wildlife.

Please give advance notice if boats or other vessels will arrive on the property.

Food deliveries (Uber Eats, Mr D, etc.) are permitted, but advance notice must be reported to the Manager.

Meet delivery drivers at the estate entrance or open the gate for them on arrival - please do not share your gate access.

Large deliveries or furniture must be arranged in advance with the property manager.

South Africa experiences scheduled power outages (load shedding).

The property may have backup power for essential items - please check with the property manager.

During outages, please switch off high-consumption appliances.

Candles and gas stoves should be used with caution.

Check the Eskom Se Push app for load shedding schedules in your area.

Cloudrift does not have a boat-launch facility on the property. We have an exclusive arrangement with a nearby location and service provider that supports self-launching, to be booked in advance.

A valid skipper's license and a vessel buoyancy certificate are required; owners launch at their own risk.

The launch fee is R250 per vessel, payable in cash on arrival at the launch site, with advance notification required.

Launches are available from 08:00 to 15:00 (subject to confirmation).

Due to the low-hanging branches along the entrance avenue, no boats are allowed on the Cloudrift property unless arranged in advance and approved by management; only trailers are permitted between launching and collection. Boat mooring is available at the Cloudrift Jetty.

To arrange, contact Petra on 083 390 2945 or Brandon on 083 390 2955.

Cloudrift reserves the right to enforce these terms and conditions at its discretion.

Violation of any terms may result in immediate termination of your stay without refund.

Guests may be held liable for any damages, losses, or additional costs incurred.

By proceeding with your booking, you acknowledge that you have read, understood, and agree to these terms.

These terms are governed by the laws of South Africa.